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FAQ

COMPANY

Do you have parking available?


Yes! We have ample free parking available in front of the building.




Do you offer refreshments?


Yes, coffee is available in our lounge while you wait for class and on breaks.




Do you have handicap parking and accessibility?


Yes, Handicap parking is available along with push pad door openers. An elevator is also available to the training room floor.




What are your hours?


We have classes scheduled throughout the week and weekends. If you do not see a class scheduled on a particular day, we may be conducting a class offsite. Please contact us if you need training sooner than the next available class.




Do you Travel?


Yes, please call to discuss the distance.





COURSES

How long are the classes?


Each course is unique and varies in length. Please see the course description for approximtate duration.




What should I wear?


Please dress comfortably. You may be performing CPR on the floor.




How soon will I receive my completion card?


Your American Heart Association completion card will be emailed to you within 24 hours or less.




Do you offer classes on the weekends?


Yes! Classes are offered in the evening and weekends. Please contact us if a customized schedule is needed.




What is your refund/cancellation policy?


To cancel or reschedule, please call 240-446-0363 or email cpr@savergenix.com at least 48 hours in advance.

Refund Policy:

If a student fails to show up for class, a refund will not be issued.
Students who are more than 10 minutes late to a scheduled class will have to reschedule. No refund.
Refunds are only issued if the instructor cancels the class and the student is not available for the rescheduled date/time.




What do I need to renew by ACLS or BLS?


You must show your UNEXPIRED card.




What are the requirements for my initial ACLS certification?


You will need to have an unexpired BLS card, and complete the Precourse Self-Assessment online test. This test provides an evaluation of a student’s comprehension of pharmacology, rhythm recognition and practical applications. A score of 70% must be attained and a print out of the student’s successful attainment of this score must be printed out and presented. You also must have a copy of the provider manual. You cannot take the class without these items. ACLS Precourse Self-Assessment and Precourse Work: https://eLearning.heart.org/course/424




How can I find a copy of my card?


If you received an e-card and would like to access it again, please visit https://ecards.heart.org/student/myecards